Send automated email alerts and reminders to staff and customers whenever appointments are booked, rescheduled, or cancelled.
Digicliniq’s free email engine gives you a three-pronged approach to engaging your customers via email. First, email confirmations let both your customers and staff know whenever a new appointment is booked. Second, email notifications keep everyone in the loop whenever a staff member or a customer reschedules or cancels an appointment. Third, email reminders ping both customer and service provider, hours or days before each appointment.
The best way to avoid no-shows is to make it as easy as possible for customers to track their appointments on their personal schedules. Using .ics attachments, you can append an "Add to Calendar" button to every Digicliniq email that goes out. In a single click, users can add their appointments with your business to their Google, Office, or Apple calendars. When combined with text reminders, a Digicliniq Premium feature, you’ll minimize any chance of missed appointments.
Digicliniq also lets you add a Reschedule or Cancel button to your emails, so customers can update their appointment status directly from their inbox. What was once a minutes-long phone call to reschedule an appointment can now be resolved in just a few clicks. You can even specify the time period in which customers are allowed to cancel or reschedule, up to a set amount of hours or days before their appointment. Regardless of who reschedules, a fresh batch of confirmation emails will be sent to make sure your staff stay in the know.
Email notifications are included in both the free version of Digicliniq and Digicliniq Premium. Activating them is super simple, just configure which possible events (e.g. new appointment, reschedule, cancellation, etc.) will trigger an email and Digicliniq takes care of the rest by sending pre-baked templates. Email notifications don’t cost you anything and they give your business a professional, helpful, non-intrusive way of engaging customers online.
